For bookings through an Online Travel Agent please make sure you have fully read and understood their Booking Terms & Conditions as stated on their website at the time of your booking.
For direct bookings please see below.
Booking Terms & Conditions
These booking terms are between the self-catering unit (referred to as ‘We’/’Us’/’Our’) named under the ‘Reservation Confirmed with’ section of the Booking Confirmation and the person or legal entity making the Booking (‘You/Your’). These Booking Terms are for the provision of accommodation services (‘Booking(s)’) by Us to You. These Booking Terms are governed by English law and apply to all Bookings. By making a Booking You are deemed to accept and be bound by these Booking Terms.
Bookings
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received either:
(i) full payment of the total price; or
(ii) any other amount We have specified at the time of Your booking.
The total value of the stay, to include any relevant deposit, is to be paid in full at the time of booking and will be paid by You directly to Us. You must be able to enter a legally binding contract and be over 21 years of age to make a Booking. Bookings must be paid for using a valid credit or debit card or any other payment type specified.
When Your Booking is confirmed, a reservation number is given. This number must be retained for access to Your Booking details if cancellation or amendment is necessary. You will need to quote this reservation number when contacting Us.
Prices
All prices include VAT where applicable at the current rate. Prices quoted are correct (unless a pricing error occurs) only for the specific number of guests, dates, nights and rooms shown.
Payment
The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or any other payment type offered at the time of Booking. Your card statement will display Us (or Our parent company or Our trading name if different) as the merchant of record.
Cancellations & Amendments
If You cancel Your Booking on or before the cancellation deadline specified in the Cancellation Policy section of Your Booking Confirmation a full refund will be given. If You cancel Your Booking after the cancellation deadline You will be charged the value specified in the Cancellation Policy section of Your Booking Confirmation. Should You need to change the number of guests, dates, room nights or room type, then the prices are subject to change. Should You request an amendment, and should We not be able to accommodate Your amendment, Your Booking will be cancelled, and a full refund given to You provided that such cancellation occurs on or before the cancellation deadline, failing which the terms described in this Cancellation clause shall apply. If you must cancel for a reason covered by your insurance policy, any losses must be claimed directly from the relevant insurance company.
Damage Deposit
We require a security fee of £250 paid in addition to the full amount at the time of booking. This will be returned via bank transfer 72 hours after departure. If, however, a significantly large amount of damage is caused either by gross negligence or by breaking any of the booking rules (e.g., drunken behaviour, parties or guests other than those permitted on the booking) then For bookings through an Online Travel Agent please make sure you have fully read and understood their Booking Terms & Conditions as stated on their website at the time of your booking.
Accommodation Courtesy
During your stay, we ask that you respect the condition of the accommodation and ensure that standards are maintained. You are required to notify us of any damage or missing items and please do the washing up and leave the dishwasher on before checking out. Should the accommodation be left is a messy state with excessive rubbish to clean, including but not exclusively, pizza boxes, food left in the fridge or freezer, excessive amounts of waste packaging etc, we reserve the right to charge an additional cleaning charge to dispose of the additional waste. A minimum charge of £50 will be charged over the existing cleaning fee for the property.
Holiday Insurance
Holiday insurance is the sole responsibility of each individual party member. GHAR Homes Ltd accepts no liability for loss, damage, personal injury or the cost of medical or other treatment.
Your Accommodation
This is reserved exclusively for the people named on the confirmation invoice and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable).
Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, a charge will be made locally, or an invoice will be sent to you. GHAR Homes Ltd reserves the right to deduct any charges from the damage deposit immediately and seek further reparations if damage caused by you or your party exceed this amount.
We monitor guest numbers remotely and if more guests arrive than are on the booking form, you will be contacted. You may be asked to leave or pay the difference from what you booked to cover the additional guests. There will be an administration charge as well.
Arrival & Departure
Check-in times are specified on Your Booking Confirmation. Should You wish to check-in and/or check-out outside of the times specified, you must confirm this directly with Us. We will always try our best to accommodate early arrivals if possible. Early check-in maybe subject to an additional charge. The check-out time is also specified on Your Booking Confirmation. Late checkout may also be subject to an additional charge. While we will always try our best to be flexible you must understand that there is a very limited window to prepare the accommodation for the next guests.
Guest Behaviour
GHAR Homes Ltd can end your stay if your behaviour or that of any party member is likely in our opinion to cause distress, damage, or danger to any employees, accommodation or anyone else. In these circumstances GHAR Homes Ltd reserve the right to refuse to complete your stay arrangements and will not be liable for any refund, compensation or any other costs you have to pay.
Guest Numbers
Where a booking is made for a certain number of guests and we are notified of additional guests we reserve the right to terminate your booking immediately and request you to leave immediately or pay for the additional guests. Additional guests will be charged at a minimum of £50 per guest per night. And additional cleaning charge, over the existing charge, will also be levied of £75.
Children, Pets & Animals
Children must be always under Adult supervision. Pets and animals are NOT permitted in the accommodation.
Liability
Other than for death or personal injury caused by our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible to You for any indirect or special damages.
We will not be liable for failure to provide the services to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation.
Accuracy
All information contained within our website has been compiled from up-to date information, which we amend as frequently as possible with any changes. However, there may be occasions when the advertised property is not as advertised, due to modification. Such situations may be due to local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this, we will notify you as soon as possible, but we cannot be held liable for circumstances beyond our control.
Complaints
If you have cause for complaint during your stay, this must be brought to the attention of the management immediately so that action can be taken to rectify the problem. Unless there is a valid reason why you failed to report your complaint to the management, GHAR Homes Ltd will not consider themselves to be liable for those complaints.
Should the management be unable to resolve the matter, details of the complaint must be notified to GHAR Homes Ltd in writing within 7 days of the end of your stay. Notification of any complaints received outside this period cannot be considered. If you do not tell us about your complaint promptly, it may be difficult to investigate your complaint thoroughly.
Access
The property owner and their representative must be permitted to enter the property at all reasonable times upon giving 24 hours' notice to inspect the property or contents, carry out necessary repairs to the property or to take meter readings.
Data Protection
We will process the information You provide to Us in accordance with the relevant data protection legislation. Your personal data may be transferred to eviivo Limited (Registered Office 154 Pentonville Road, London, N1 9JE Company Number: 5002392) including where necessary its subsidiaries outside of the EU. By making a Booking, You consent to this processing of information as described above and the transfer of Your information to our software provider: eviivo Limited. Ltd reserves the right to seek further reparations from you for the full cost of the damage caused and any other costs associated.
